With Uganda easing the lockdown restriction on the hospitality sector, Sheraton Kampala hotel which opened its doors early this week has tightened and elevated its Standard Operation Procedures (SOPs) to ensure that their guests and staff are protected from any viral contamination in the current pandemic environment.
Apart from practising social distancing and wearing masks, the hotel has deployed enhanced technology to counter a broad spectrum of viruses, set new hygiene and cleanliness protocol/standards and trained ‘Cleanliness Champions’, who are staff, certified as experts and are responsible for the hotel’s cleanliness program pull-through leveraging standards and tools.
According to Jean Phillipe Bittencourt, the Sheraton Kampala Hotel General Manager, the hotel has designed various cleaning protocols which include everything from handwashing, hygiene, and cleaning product specifications to the guestroom and common area cleaning procedures.
“We have increased the frequency of cleaning and disinfection at highly frequented areas and regularly touched surfaces such as counters at the front desk, elevators, public bathrooms, room keys and gym equipment as an initial step of combating the virus spread,” said Bittencourt.
“Our facilities such as the lobby, restaurants, conference centres and meeting rooms furniture have been rearranged or removed to maintain the social distancing protocol. Also, we have placed floor graphic/stickers, anti-sneeze glass and queue rails in the lobby areas to avoid congestions and minimize body contact,” He emphasized.
New Hotel offers/promos
The current pandemic crisis has changed the perspective of conducting businesses in the hospitality sector and has created new models and opportunities that Sheraton hotel has adopted to keep the hotel operational and stay afloat.
According to Bittencourt, as we wait for the international travel restrictions to be lifted, the hotel has created various packages that are focused on reconnecting friends and families to take a ‘staycation’ to catch-up for the time lost apart and ‘Sheraton on the wheels’ that caters for deliveries and outside catering.
“Further noting, the hotel Staycation packages include the; Family escape, friends’ getaways, close circle celebrations, cosy weddings, lovebird’s gateways whereas Sheraton on the wheels caters for your doorstep service in the comfort of your office or home and daily deliveries through Jumia Food and SafeBoda apps in which you are encouraged to take advantage off” He noted.
“We know the world changed and we are all adapting to the way we live and conduct our business. However, at Sheraton Kampala hotel, our priority is to protect you and your family and we have taken strict health measures and elevated our cleanliness standards to make the hotel a safe haven to reconnect with your friends and family,” Bittencourt added.