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Equity Bank earns top honours for Crisis Communication and Digital Innovation

Matooke Republic by Matooke Republic
December 6, 2025
in Business
Reading Time: 2 mins read
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Equity Bank Uganda and its parent company, Equity Group Holdings Plc, have received two high-profile awards in recognition of their strengths in strategic communication and technology-driven innovation.

At the 9th Public Relations Association of Uganda (PRAU) Excellence Awards held on December 4, 2025, in Kampala, Equity Bank Uganda emerged winner in the Best Crisis Communication Management category. The award recognised the bank’s ability to manage sensitive situations professionally while maintaining trust with customers and stakeholders.

The PRAU Excellence Awards celebrate outstanding performance in public relations, focusing on effective stakeholder engagement, clear messaging, and strong crisis response. The awards committee commended Equity Bank for setting high standards in professional communication and successfully navigating complex public communication challenges.

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A day earlier, on December 3, 2025, Equity Group Holdings Plc was honoured at the CIO100 Symposium in Naivasha, Kenya, where it won the CIO100 Award 2025 in the PlusOne Awards Banking Sector Category. The symposium, held under the theme “Innovation at Scale: Driving Business Growth Through IT Leadership,” recognised 100 organisations across Africa for excellence in digital transformation and technology leadership.

The CIO100 award highlighted Equity Group’s continued investment in advanced technologies such as artificial intelligence, integrated digital platforms and modern computing systems aimed at strengthening operations and expanding access to financial services.

Receiving the award, Equity Group Chief Information Officer Michael Kwofie said the recognition reflected the dedication of the Group’s technology teams and their commitment to continuous innovation.

Equity Group CEO Dr James Mwangi described the award as confirmation of the bank’s purpose-driven approach, noting that technology is being used not just to improve banking services but to unlock new opportunities for communities across Africa.

Over the years, Equity has made significant investments in digital infrastructure, innovation hubs and AI-driven systems. These efforts have improved service reliability, enhanced fraud prevention and extended financial services to underbanked populations, supporting the Group’s broader goal of economic empowerment and inclusive growth across the continent.

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